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We're here to help you access the services, support and information you need.

A woman and a young boy, both smiling, pose together at a playground with a yellow Labrador guide dog wearing a harness. The boy gives a thumbs up, and playground equipment is visible in the background.

Accessing support

Considering a service from Guide Dogs?

We support people of all ages and at every stage of their vision loss journey. Whether you’re seeking support for yourself, a client, or someone you care about, our team is here to help.

Get started

Request a service.

You don’t need to wait for a diagnosis to contact Guide Dogs SA/NT.

If vision loss is impacting your daily life, reach out to our Client Support Team, who will help you take the next steps in your journey. You can contact the team:

Service request form.

Referrals are welcomed from individuals, family members and health professionals.

A smiling woman helps a boy in a white hoodie stir a pan of mixed vegetables, while another woman watches and smiles in the background. They appear to be taking part in a cookery activity together.

Who we support

We can support people with any level of vision loss.

We work with people diagnosed with, though certainly not limited to:

  • Cortical visual impairment (CVI)
  • Partial or total vision loss
  • Glaucoma
  • Aniridia (genetic eye condition)
  • Ocular albinism
  • Hereditary vision loss (e.g. retinitis pigmentosa)
  • Age-related macular degeneration
  • Visual field loss from brain injury or stroke (e.g. hemianopia)
  • Visual agnosia
  • Diabetic eye disease

You can request a service for yourself, a client or someone you care about, with their consent. Regardless of your age and goals, we will be here to support you.

A woman with glasses and blonde hair smiles joyfully whilst sitting outdoors in a wooded area, as her black dog affectionately nuzzles her neck.

When to reach out

When should I contact Guide Dogs?

Vision loss creates different challenges for different people.

You might request a service if you, a client, or someone you care about is experiencing difficulty with:

  • Independence in the home – maintaining safety in the kitchen and bathroom.
  • Personal care – grooming, identifying clothes and managing hair or makeup.
  • Technology – using devices such as phones, TVs or computers.
  • Education, recreation and community participation – at school, out shopping or within the community.
  • Orientation and mobility – moving safely, confidently and independently through an environment.

 

Learn more about our services

Need more information?

Talk to our team.

For general enquiries, please visit our Contact page.

For more information about our range of specialist services, please contact our Client Services team.

Phone:1800 757 738
Email:support@guidedogs.org.au

 

Read more about our services