Terms of service

Guide Dogs SA/NT uses secure, encrypted systems to protect your personal and financial information.

We use a PCI-DSS compliant payment gateway to help ensure a high level of protection for credit card transactions and personal information.

For more information about how we collect, store and use personal information, please refer to our Privacy Policy.

A receipt will be provided for one-off donations once the transaction has been processed.

All donations support people living with low vision, blindness and other specialised needs.

For recurring donations, the first monthly donation will be processed within ten days of sign-up.

An annual transaction summary will be provided shortly after the end of each financial year.

For donation enquiries, please contact our Fundraising team:

Phone: (08) 8115 6060
Email: info@guidedogs.org.au

Postage and handling costs will be displayed during checkout before you complete your purchase.

For product and delivery enquiries, please contact our Fundraising team:

Phone: (08) 8115 6060
Email: info@guidedogs.org.au

Online Shop Orders

We take great care to ensure that prices and items for sale on this website are accurate. If for any reason you are dissatisfied with your purchase, you may return the item in the original packaging within the warranty period which is 30 days unless otherwise stated.

Under the Trade Practices Act 1974 you may seek a refund if goods:

• Are or become faulty through no fault of your own
• Are not fit for a stated purpose or a purpose you made known to our sales staff
• Don’t match the description or sample
• Have defects that were not obvious.

However, the goods must be returned within a reasonable period and you must show proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

You are not entitled to a refund if you simply change your mind. Please keep your receipt as proof of purchase.

Donations

Guide Dogs SA/NT does not provide refunds for donations.

All prices listed on this website are in Australian dollars (AUD).

If you are making a donation from outside Australia, your payment will be converted to Australian dollars. Exchange rates may vary over time and may affect recurring donations.