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Feedback

There are several ways you can provide feedback to Guide Dogs, and other supports or services.

Two people sit at a table, smiling and talking. The woman in the foreground holds a mug, whilst the man in glasses listens. Sunlight streams through large windows, highlighting the greenery from potted plants nearby.

Providing feedback

Every voice matters.

We welcome feedback, compliments, suggestions and complaints from our clients, supporters, volunteers, staff and community members.

Your feedback helps us understand what we’re doing well and where we can improve. We are committed to listening, learning and responding in a respectful, fair and timely way.

When you share feedback with us, you can expect that:

  • We will treat your feedback as genuine and important.
  • We will respond as promptly as possible.
  • Your feedback will be handled confidentially and sensitively.
  • We will be honest and open throughout the process.
  • We may contact you if we need further information to understand or address your concerns.

Share your feedback

Choose the option that suits you.

There are several ways you can provide feedback, make a complaint or share a compliment with Guide Dogs SA/NT.

Online

You can submit feedback or lodge a complaint online using our digital form.

Complete digital feedback form

 

By post

If you would prefer to write to us, please address your correspondence to:

Consumer Liaison Officer
Guide Dogs SA/NT
251 Morphett Street
Adelaide SA 5000

Please include your contact details if you would like a response. You may also choose to provide feedback anonymously.

Need further support?

Independent organisations can help.

If you have shared feedback with Guide Dogs SA/NT and would like additional support, or if you would prefer to speak with an independent organisation, the following services may be able to assist.

The Health and Community Services Complaints Commissioner (HCSCC)

HCSCC is an independent organisation that helps people – service users, carers and service providers – resolve complaints about health and community services when a direct approach to the service provider is either unreasonable or has not succeeded.

 

NDIS Quality and Safeguards Commission

If you want to make an enquiry or raise a complaint about the quality and safety of your NDIS-funded supports and services, you can contact the NDIS Quality and Safeguards Commission.

 

Aged Care Quality and Safety Commission

If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you can contact the Aged Care Quality and Safety Commission.