Request a service Donate

Providing Support

Simple ways to assist people with low vision or blindness safely, respectfully and confidently in everyday situations.

Two women are walking and talking on a suburban pavement lined with trees and houses, smiling and enjoying each other's company on a sunny day.

Supporting a person with low vision and blindness

Offering assistance.

Every person is different, so the best place to start is by asking if assistance is needed rather than assuming.

Some helpful tips include:

  • Always ask, “Would you like some help?” before offering assistance.
  • Introduce yourself, even if you’ve met before, and speak in your normal voice.
  • Let the person know if you’re leaving a conversation so they aren’t left speaking to an empty space.
  • It’s perfectly fine to use everyday words such as see, look and watch.
  • Give clear directions using specific terms such as to your left, behind you or at 2 o’clock, rather than saying over there.
  • When handing someone an object, describe where you’ve placed it, for example, “Your drink is beside your right hand.”

These small actions can make everyday interactions more comfortable and supportive.

Four young women sit closely together on grass, smiling at the camera. Behind them are large green plants and a brick wall. They wear casual clothes, including a red sleeveless top, floral dress, white T-shirt, and beige jumper.

Help everyone feel included

Supporting someone in a group.

Group conversations can sometimes be more challenging for people with low vision or blindness.

You can help by:

  • Introducing everyone in the group.
  • Saying people’s names during conversation so it’s clear who is speaking.
  • Speaking directly to the person, rather than through a family member, friend or support person.
  • Letting the person know when someone joins or leaves the conversation.

Simple communication strategies help create a more inclusive and welcoming environment.

A woman in a red jumper and jeans walks down a ramp while holding the harness of a guide dog. The background shows a modern glass building and outdoor seating.

Respecting the handler and their dog

Assisting someone with a Guide Dog.

A Guide Dog is an important mobility aid that helps its Handler travel safely and independently.

When a Guide Dog is wearing its harness, it is working. Avoid patting, calling or distracting the dog, as this can interrupt its concentration and affect its Handler’s safety.

If you’d like to interact with the dog, always ask the Handler first. They will let you know whether it’s appropriate.

Learn about Guide Dog etiquette