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Terms of service.

Guide Dogs Association of SA and NT INC Terms and Conditions
A close up of a black labrador dogs face who is looking straight at the camera.

Our contact details

ABN: 91 183 168 093

Trading address:
251 Morphett St
Adelaide SA
Australia 5000

Phone: (08) 8203 8333
Toll Free: 1800 738 855

A person hugging a black labrador Guide Dog in harness. The person and dog are looking at the camera and the person is smiling,

Your security

Guide Dogs uses a secure encrypted offsite connection for the storage of any credit card numbers.

We utilise a PCI-DSS compliant payment gateway. This ensures high level protection of your personal and financial details as well as order particulars.

For more information about how Guide Dogs respects your privacy, read our Privacy Policy.

A father holding his toddler. The father has a smile on his face

Donations

A receipt will be sent to you for one-off donations once the transaction has been processed. All donations go towards supporting people living with low vision, blindness and other specialised needs.

For recurring donations, your first monthly donation will be processed within ten days from the date of signup.

An annual transaction summary will be sent to you shortly after the end of the financial year.

For all donation enquiries, please contact our Fundraising team:

  • Call: (08) 8115 6060
  • Email: info@guidedogs.org.au

Online Shop

For orders made via our online shop, the cost of postage and handling will be displayed in the checkout when you are purchasing your order.

For all product and delivery enquiries, please contact our Fundraising team:

  • Call: (08) 8115 6060
  • Email: info@guidedogs.org.au

Returns and exchange policy

Online Shop orders

We take great care to ensure that prices and items for sale on this website are accurate. If for any reason you are dissatisfied with your purchase, you may return the item in the original packaging within the warranty period which is 30 days unless otherwise stated.

Under the Trade Practices Act 1974 you may seek a refund if goods:

  • Are or become faulty through no fault of your own
  • Are not fit for a stated purpose or a purpose you made known to our sales staff
  • Don’t match the description or sample
  • Have defects that were not obvious.

However, the goods must be returned within a reasonable period and you must show proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

You are not entitled to a refund if you simply change your mind. Please keep your receipt as proof of purchase.

Donations

Guide Dogs does not provide refunds for donations.

A young Labrador puppy plays with colorful toys on a wooden surface.

Pricing

All prices referred to on this website are in Australian dollars only.

International Currency Terms

Please be advised that your donation will be converted to Australian Dollars. Please be aware of your local exchange rate at present and consider any recurring donations where the exchange rate may vary.

A yellow labrador dog standing outside on a lead looking at the camera with an open mouth.

Ready to continue?

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I need help

I thought that the room was really dark, but actually it wasn’t the room, it was me.

I know that I will be fine because if I need help, I have Guide Dogs to turn to.
Read Jenna’s story I know that I will be fine because if I need help, I have Guide Dogs to turn to.