COVID-19 support.

We’re here to support you safely with best-practice service delivery through COVID-19.
An older adult sitting on a couch on her phone with a smile of their face.

Keeping COVID safe

Our focus is the health of our clients, staff and community.

In order to protect the health and wellbeing of our clients, volunteers and staff, Guide Dogs staff are now working in a remote capacity to ensure we can continue to provide support and answer our clients’ enquiries remotely during this lockdown period.

We will continue to review our service arrangements in line with State Government advice, and provide updates on this page. During the next seven days, as directed by SA Health, the office at 251 Morphett Street will be closed.

South Australian clients with appointments scheduled during the current lockdown period will be contacted directly by a Guide Dogs Clinician to reschedule your existing appointment. Your Clinician may also discuss continuing services via Telehealth, if it suits your personal needs and goals.

If you have any questions, please contact our Client Services team on 1800 757 738 or email support@guidedogs.org.au.

Thank you for your patience and understanding at this difficult time. We are all in this together, and it’s important to understand that support is available.

A young child playing outside with the mother watching in the background.

Get resources

Useful links and information.

We are all experiencing a range of emotions as a result of the coronavirus pandemic.

It’s perfectly normal if you feel concerned and worried, and it’s important to understand that support is available.

No matter how the coronavirus pandemic is affecting you, there is a range of information, strategies and expert advice to help your social and emotional wellbeing.

Read below to discover a range of resources to support you during this time.

A person standing in front of a building holding their white cane. The person is smiling at the camera.

Coronavirus Mental Wellbeing Support Service

Beyond Blue provides a dedicated Coronavirus Mental Wellbeing Support Service in Australia. The free service is available around the clock, delivering clear, reliable information, advice and support specifically tailored to the mental health and wellbeing challenges raised by the pandemic.

The service offers a digital platform that provides easy access to weekly updated information, online wellbeing tips, self-help tools, phone counselling from trained mental health professionals and peer-to-peer support.

Visit coronavirus.beyondblue.org.au to find out more, or call 1800 512 348 for 24/7 support.

State and Federal Government Resources

The Federal Department of Health and SA Health also provide useful public information and advice. You can access these updates and information by following these links:

Join our Community Hub

My Community, My Way

‘My Community, My Way’ is an interactive hub where people with vision impairment, families and carers can find resources and information from Guide Dogs organisations across the country, all in the one place.

Register for free to access:

  • Resources, news and updates
  • Community events and peer support programs
  • Referrals and self-referrals
  • Information from practitioners and customer service

Join My Community, My Way

Stay connected

Supporting our clients during social distancing

We remain committed to ensuring our clients receive the best possible support and care during this time.

To protect the health and wellbeing of clients and staff, we are using ‘Telehealth’ to safely deliver some services, and enable our clients to continue to achieve their goals using technology.

Read below to learn more about how Telehealth could work for you.

An older adult wearing headphones whilst on the laptop. The person is seated at a kitchen table.

What is Telehealth?

Telehealth is the distribution of health-related services and information via electronic communication ‘at a distance’.

It is an effective way to continue to support clients while following the health advice of the Australian Government.

The majority of our services can be adapted to Telehealth, which also provides clients with the ease and convenience of receiving services in their own home. The methods of communication may include telephone-based appointments, video conferencing using Skype and/or FaceTime and Email/SMS.

As always, we will work with our clients to determine which technology will be best for them, their program and their individual goals.

If you have questions regarding Telehealth services, please contact our Client Service Team on 1800 757 738.

Learn more about Telehealth

Referrals

We welcome referrals from any health professional, carer, family member or friend.

Please ensure you have the consent of the person you would like to refer before requesting a service on their behalf.

For more information on accessing support, training programs, or to start improving or regaining your independence, please contact our Client Services team:

Request a service

Two people looking at each other while they are walking down the street. One has their back to the camera while the other is smiling

Join PAWGUST, Guide Dog’s Biggest Online Challenge

Walk or run every day this August to raise funds for Guide Dogs.